Last Updated: February 2026
At Mashwar, Mashwar Restaurant, and Mashwar Delivery (collectively referred to as “Mashwar Applications”, “we”, “our”, or “us”), we respect your privacy and are committed to protecting your personal data.
This Privacy Policy explains how we collect, use, share, and protect information when you use our applications and related services.
By using any of the Mashwar Applications, you agree to the practices described in this Privacy Policy.
We may collect the following information when you use our applications:
Full name
Phone number
Delivery address
Email address (if provided)
Order details
Messages, feedback, or complaints submitted through the app
When you use the applications, we may automatically collect:
Precise location data (GPS) to assign nearby delivery drivers and improve service accuracy
Device information (device type, operating system)
IP address
App usage data and activity logs
If electronic payment is enabled, all payment transactions are processed through certified third-party payment service providers.
We do not store complete credit or debit card details on our servers.
Electronic payment services may be temporarily unavailable until official activation.
We use collected information to:
Process and deliver orders
Operate and manage delivery services
Improve service quality and user experience
Communicate with users regarding orders, support, or updates
Send important service-related notifications
Detect, prevent, and address fraud or misuse
Develop and enhance our applications and features
We do not sell or rent user data. Information may be shared only in the following cases:
With delivery drivers to complete orders
With restaurants, stores, or service providers related to the order
With payment service providers
When required by law or official governmental requests
We implement appropriate technical and administrative security measures to protect personal data against unauthorized access, loss, misuse, or alteration.
However, no online system can guarantee absolute security.
We retain personal data only for as long as necessary to provide our services and comply with legal, accounting, or regulatory obligations.
Data is deleted or anonymized when it is no longer needed.
You have the right to:
Access and update your personal information
Request account deletion
Object to certain data processing activities where applicable
Requests can be submitted through customer support.
We may use cookies or similar technologies to analyze usage patterns, enhance app performance, and improve user experience.
Mashwar Applications may be used by individuals under the age of 18 to request delivery services.
However, it is recommended that minors use the applications under parental or guardian supervision.
We do not knowingly collect sensitive personal data from minors.
If a parent or guardian requests deletion of a minor’s data, the request will be handled promptly through customer support.
We may update this Privacy Policy from time to time.
Any changes will be published within the applications along with the updated revision date.
For any questions or concerns regarding this Privacy Policy, please contact:
Mashwar Customer Support
Phone: 01094419045
Email: Ebnelbaladd@gmail.com
Address: Luxor – 19 Al-Etemad Street, off Al-Madinah Al-Monawarah Street, Egypt
